Returns and Exchanges


Return Policy
  • LABEL+thread will gladly accept returns or exchanges of unworn, unwashed, undamaged merchandise within 15 days of order date.  This excludes items marked Final Sale.
  • Final Sale items cannot be returned.
  • Please inspect the package immediately upon delivery.  Any damage to the package or shipping discrepancy must be reported within 24 hours to customerservice@labelandthread.com.
  • Please contact us at customerservice@labelandthread.com with your return or exchange request.  We will e-mail you a return authorization code to be used in the processing of your return.
  • Returned items must include all original packaging still intact.
  • All merchandise should be returned by insured mail.
  • Please allow 3 business days after LABEL+thread has received your package for processing of your return or exchange.
  • Credit cards will be refunded the original invoice amount, less shipping and handling.
  • Please return items to the following mailing address:

LABEL+thread Shipping Manager
59 Battle Hill Avenue
Springfield, NJ 07081

  • LABEL+thread only processes returns and exchanges purchased via the online store.  Merchandise purchased from any department or specialty store must be returned to the store it was purchased from.