- LABEL+thread will gladly accept returns or exchanges of unworn, unwashed, undamaged merchandise within 15 days of order date. This excludes items marked Final Sale.
- Final Sale items cannot be returned.
- Please inspect the package immediately upon delivery. Any damage to the package or shipping discrepancy must be reported within 24 hours to email@example.com.
- Please contact us at firstname.lastname@example.org with your return or exchange request. We will e-mail you a return authorization code to be used in the processing of your return.
- Returned items must include all original packaging still intact.
- All merchandise should be returned by insured mail.
- Please allow 3 business days after LABEL+thread has received your package for processing of your return or exchange.
- Credit cards will be refunded the original invoice amount, less shipping and handling.
- Please return items to the following mailing address:
LABEL+thread Shipping Manager
59 Battle Hill Avenue
Springfield, NJ 07081
- LABEL+thread only processes returns and exchanges purchased via the online store. Merchandise purchased from any department or specialty store must be returned to the store it was purchased from.